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Saturday 13 October 2012

People Process: Assisting Every Medical Information Purposes

By Terry Mac


Laboratory billing in the medical processing market is among the most challenging areas. This is because annually, laboratory billing gets increasingly more complex as a result of ongoing changes within the field like payer practices, predicted challenges related to Accountable Care Organizations (ACO) as well as improving consent requirements. Together with the continuous aging population and enhanced diagnostic testing, laboratory billing faces escalating billing volumes as well and thus, the burden of billing information every once in awhile. The way labs deal with this usually is by employing billing representatives but in the end increases costs together with the changing landscape from the past solutions. Furthermore, while not all representatives might be good, there will still be discrepancies seen in the billing practices causing less improvement on billing and receivable performance and highly impacting the so-called people process.

Appropriate automation is the key in improving this not merely through Laboratory Information Management Systems (LIMS) only but also by using adaptive case management solutions incorporated with LIMS and billing systems to finally minimize charges, boost medical billing accuracy with the maintained automation, boost cash collections and ensure consent all throughout. Because of adaptive case management, this completes and maximizes the people process that is associated with unpredictable, repeatable back-office work controlled in medical billing.

Another great solution is through integration with SharePoint. While SharePoint helps in business management and provides customers and partners the flexible and scalable framework in assembling production case management solutions, this can also happen in developing the operations in medical laboratories. The incorporated capture and storage feature in particular enables to leverage the SharePoint foundation at no extra charge while still giving documents their practical capabilities. Because of this, this offers cost-effective and lean framework for the best return of investment yet the lowest TCO for any workflow or business process management solution.

An example of a workflow that integrates with SharePoint for people process solutions as well as LIMS is e5 Workflow. According to studies, this is among those that have been applied by the Regional Medical Laboratory, a pathology laboratory in the Oklahoma City United States. It's been said that with SharePoint medical billing solutions and adaptive case management, productivity improvement has increased by 50% along with SLA consent improvement of 66%.

With e5, each laboratory can be able to scan the requisition where each contains a barcode for increased security purposes together with its contents prioritizing the requisition of its ideal representatives' work queue. The staff accesses the digital requisition for viewing and keying in billing information into the laboratory's billing system. Ultimately, requisitions will be stored in an electronic document storage system for protected access.




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